We want you to be completely satisfied with your purchase
Before returning any product, please contact us at [email protected] with your order number and reason for return. Our customer service team will guide you through the process.
Do not return goods without authorization to avoid loss. Return authorization will be provided once all requirements are met. You will receive a Return Merchandise Authorization (RMA) number that must be included with your return.
Securely package your items in their original packaging with all accessories and documentation. Include the RMA number on the outside of the package. We recommend using a trackable shipping method and keeping your shipping receipt.
We accept returns within 15 days of receipt. Items must be unused, in original condition and packaging. A receipt or proof of purchase is required for all returns. Please note that the return process must be completed within this timeframe.
No returns accepted on ink and Tattoo Needles. Please do not send returns directly to the manufacturer. For hygiene and safety reasons, these items cannot be resold once opened or used.
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method and keeping your shipping receipt. We are not responsible for items lost or damaged during return shipping.
All returned items will be inspected upon arrival. Items that show signs of use, damage, or are not in original condition may be subject to a restocking fee or may not be eligible for a refund. Please ensure items are properly packaged to prevent damage during return shipping.
If you have any questions about our return policy or need assistance with your return, please don't hesitate to contact us by email: [email protected] Our customer service team is here to help.
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