Frequently Asked Questions

Our MOQ varies based on product type and packaging requirements. For standard wholesale orders, we accept orders starting from 1 carton per item. For custom printed products or specialized packaging, the MOQ typically starts at 50,000-100,000 pieces per SKU. Contact our sales team for specific MOQ details for your requirements.

Our products are crafted from premium FSC-certified birch wood and bamboo. All materials are 100% natural, biodegradable, and compostable. We source from sustainably managed forests and never use plastics, chemical coatings, or harmful additives. Our products naturally decompose within 90 days under proper composting conditions.

When stored properly in a cool, dry place away from direct sunlight and moisture, our products have a shelf life of 2-3 years. We recommend storing in original packaging until use to maintain optimal quality and prevent moisture absorption.

We offer flexible packaging solutions including bulk packing (100pcs/bag, 10-50 bags/carton) and individual wrapping. Custom packaging with your branding, logo printing, and specialized designs are available. Our packaging team can create bespoke solutions to match your brand identity and market requirements.

Container capacity varies by product type. For example, a 20ft container holds approximately 3,000,000 pieces of wooden forks. A 40ft container can accommodate roughly double that quantity. We provide detailed loading plans and optimize container space to maximize your order efficiency and reduce shipping costs.

Absolutely! We provide high-resolution product images, lifestyle photography, factory tour videos, and production process footage. These marketing materials are available to support your promotional campaigns, website content, and social media marketing efforts.

Our products hold comprehensive international certifications including FSC (Forest Stewardship Council) for sustainable sourcing, FDA approval for food contact safety, LFGB certification for European markets, and ISO 9001 for quality management systems. We can provide test reports and certificates upon request.

Yes, we implement a rigorous multi-stage quality control system. This includes raw material inspection, in-process quality checks during production, and final product inspection before shipment. Our QC team follows ISO 9001 standards and conducts random sampling tests to ensure consistency and compliance with international standards.

Absolutely. We welcome third-party inspections from SGS, Bureau Veritas, Intertek, or your designated inspection agency. We're confident in our quality standards and transparent about our manufacturing processes. Inspection can be arranged at any stage of production.

Yes, our products are 100% biodegradable and compostable. Made from natural birch wood and bamboo without any chemical treatments or plastic coatings, they decompose naturally within 90 days under composting conditions. They're certified compostable and leave no harmful residues or microplastics.

Yes, we provide comprehensive OEM/ODM services including logo printing, embossing, laser engraving, and custom packaging design. Our in-house design team can create branded cartons, sleeves, and individual wrappers featuring your company logo, colors, and messaging. We offer various printing methods including screen printing, hot stamping, and digital printing.

For custom printed cutlery and packaging, the MOQ typically starts at 50,000-100,000 pieces depending on the complexity of the design and printing method. We can provide detailed quotes based on your specific customization requirements.

Absolutely! Our professional design team can create custom packaging designs, carton printing layouts, and branded materials according to your specifications. We provide 3D mockups and digital proofs for approval before production begins.

Custom production typically takes 35-45 days after artwork approval and deposit payment. This timeline includes mold making (if required), sample production, bulk manufacturing, and quality inspection. Rush orders can be accommodated with expedited fees.

Yes, we provide free standard product samples for quality evaluation. You only need to cover the express shipping costs. For custom printed samples, a setup fee applies but will be refunded upon placing your first bulk order. Sample delivery typically takes 3-7 business days via express courier.

Of course! We can provide authentic product photos, factory tour videos, production line footage, and quality control process documentation. These materials help you understand our manufacturing capabilities and product quality before placing orders.

We recommend ordering sample packs first to evaluate quality, durability, and suitability for your market. We can also arrange factory visits or video calls to showcase our production facilities and quality control processes. Third-party lab testing reports are available upon request.

We are both a manufacturer and trading company. We own our production facility with over 200 skilled workers and modern manufacturing equipment. Our production capacity reaches 40+ containers per month. This vertical integration allows us to control quality, maintain competitive pricing, and offer flexible customization options.

Our current production capacity is 40+ containers per month, with the ability to scale up for large orders. We operate multiple production lines and can adjust capacity based on seasonal demand and customer requirements. For urgent or large-scale orders, we can arrange expedited production schedules.

We export globally with primary markets in Europe, North America, Australia, and Asia-Pacific regions. Our products comply with international food safety standards and we have extensive experience with customs requirements, documentation, and logistics for various countries.

Our company has a dedicated sales and customer service team of 15+ professionals, supported by over 200 skilled production workers. We also have in-house design, quality control, and logistics teams to ensure seamless service from inquiry to delivery.

For new customers, we require 30% deposit via T/T (bank transfer) upon order confirmation, with the remaining 70% balance paid before shipment or against copy of Bill of Lading. For established customers with good credit history, we can offer NET 30 or NET 60 payment terms. We also accept PayPal and major credit cards for smaller orders.

Our prices are competitive and based on order volume, customization requirements, and shipping terms. We offer tiered pricing with better rates for larger quantities. Orders of 40ft containers or more qualify for volume discounts. Contact our sales team with your specific requirements for a customized quote.

Yes, we offer volume-based pricing. Orders reaching 40ft container capacity or multiple containers receive preferential pricing. We also provide special rates for long-term partnership agreements and recurring orders. Our sales team can create a customized pricing structure based on your projected annual volume.

For first-time orders, we require a 30% deposit to begin production. However, for established customers with proven payment history, we can discuss flexible payment arrangements including payment against B/L copy or other mutually agreeable terms.

Standard production and delivery time is 35-45 days after receiving deposit payment and confirming all order details. This includes production time (25-30 days) and shipping time (7-15 days depending on destination). Express production and air freight options are available for urgent orders.

We support all major shipping terms including FOB, CIF, CFR, DDU, DAP, and DDP. We work with reliable freight forwarders and can arrange door-to-door delivery. Our logistics team handles all export documentation, customs clearance paperwork, and shipping coordination.

We primarily ship from Shanghai Port and Ningbo Port, which offer excellent connectivity to global destinations. We can also arrange shipment from other Chinese ports based on your logistics preferences and freight forwarder requirements.

Absolutely! We're happy to work with your designated freight forwarder. Simply provide us with their contact information and warehouse address in China. We'll coordinate directly with them for pickup, documentation, and shipping arrangements. FOB terms are available for customers using their own logistics partners.

Yes, we offer comprehensive DDP service where we handle all aspects of shipping including freight, customs clearance, import duties, and final delivery to your warehouse. This turnkey solution simplifies the import process and provides you with a single, predictable landed cost.

Yes, we provide complete export documentation including Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, FSC Certificate, FDA/LFGB test reports, and any other documents required for smooth customs clearance in your country.

We offer sea freight (most economical for bulk orders), air freight (for urgent shipments), and express courier services (for samples and small orders). Sea freight typically takes 20-35 days depending on destination, while air freight takes 5-10 days. We'll recommend the best option based on your timeline and budget.

Simply contact our sales team via email, phone, or website inquiry form with your requirements. We'll provide a detailed quotation including product specifications, pricing, MOQ, and delivery timeline. Once you confirm, we'll send a Proforma Invoice for deposit payment. Production begins after deposit is received and all details are confirmed.

Order modifications are possible before production begins. Once production has started, changes may incur additional fees or cause delays. Please contact us immediately if you need to modify your order. We'll assess the situation and provide options.

We provide regular production updates via email with photos and progress reports. Once shipped, you'll receive tracking information including Bill of Lading number, vessel name, and estimated arrival date. You can track your shipment through the carrier's website or our logistics team can provide updates.

We offer expedited production and air freight options for urgent orders. While standard delivery is 35-45 days, we can reduce this to 20-25 days with rush production fees. Air freight can deliver products in 7-12 days. Contact us with your deadline and we'll propose the best solution.